Air Aware Privacy Notice

At Air Aware, a joint venture between OpenKit and the Council, we value your privacy and understand the importance of data security. Herein is an outline detailing the nature, purpose, storage, and sharing of your personal data collected through our service on behalf of the Council.

Data Collection

When you voluntarily decide to sign up, we typically collect and store the following information:

• Name: This is used for app display and interacting with the Air Aware assistant.
• Email Address: Primarily used to facilitate sign-ins and password resets.
• Password: We store password data as 'bcrypt'-encrypted hashes ensuring object-level security.
• Accessibility Information: This assists us in personalising responses from the Air Aware assistant.
• Language Preference: Tailors service delivery to user's language preference.
• Location (Borough): Helps in location-specific service provision.
• Personal Interests: Information that guides personalisation of interactions and recommendations.

To clarify, these details will be stored only for users who decide to sign up, while we abstain from storing any information relating to anonymous users.

Data Storage

We employ Supabase, a leading service for data storage, to manage collected user information. The data servers are physically located in London for superior security and reliability. For details, refer to Supabase.

Data Use

User data is utilised chiefly to provide personalised and efficient services. The information aids account management, user identification, password security, and localisation of service provision. We also leverage this data to escalate the interaction quality with the Air Aware assistant.

Data Sharing

We strictly maintain your privacy and will not disclose any personal data to third parties without your explicit consent. Further, 'bcrypt'-encrypted passwords ensure you remain the only party who can access your account with the original password.

Data Retention and Security

We follow a stringent data retention and deletion policy ensuring user data is only retained as long as necessary for the provision of services on behalf of the Council. Furthermore, advanced safety measures are in place to safeguard against unauthorised accesses and data breach attempts.

User Rights

Being a user, you reserve every right to:

• Ask about how and why we process your personal data on behalf of the Council.
• Request access to your stored data.
• Seek correction of any inaccurate data.
• Apply for data deletion.
• Request a limitation on your data processing.

You may request any action by emailing contact@openkit.co.uk with what you require.

Air Aware Cookie Policy

Air Aware employs Google Analytics and Hotjar to gain insights into how you interact with our website. This practice allows us to understand your needs better and discover enhancements for the website.

Google Analytics helps in recording how long you stay on our website, how you arrive, the pages you visit, and your click activities during your visit.

Hotjar tracks behaviour across pages and manages visitor polls through cookies, which do not contain personally identifiable information.

What are Cookies?

Cookies are small text files that websites place on your computer anonymously. These files assist us in improving your website experience and ensuring functional; they do not collect personal information like your name or address.

Here are the cookies we use on Air Aware:

Google Analytics

This service uses the following cookies to compile anonymous information regarding site usage:

• _utma
• _utmb
• _utmc
• _utmz

For more details, check Google’s Privacy Policy.

Hotjar

Hotjar uses several cookies to help track user behaviour and manage visitor polls. These cookies include:

• _hjClosedSurveyInvites: Ensures that survey invitations do not reappear once shown.
• _hjDonePolls: Prevents poll reappearance after completion.
• _hjMinimizedPolls: Maintains poll widget minimisation on navigation.
• _hjDoneTestersWidgets: Prevents form reappearance after submission.
• _hjMinimizedTestersWidgets: Keeps user testers widget minimised on navigation.
• _hjIncludedInSample: Identifies if a visitor is part of a sample for funnel generation.
• _hjShownFeedbackMessage: Ensures incoming feedback stays minimised on further navigation, once it's minimised/completed.

Changing Cookie Settings

You have control over the use of cookies. Most browsers allow you to manage cookies through their settings. To learn more about managing and deleting cookies, visit this website.

Please remember to visit this cookie policy regularly as it may be updated.

Contact

Got more queries, concerns, or data requests? Feel free to reach us at contact@openkit.co.uk.

Please note: We operate under a dynamic environment, and this privacy policy might be modified occasionally. We recommend checking back regularly for updates or revisions.

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Last updated: 01/09/2023